Lowe's Home Improvement at 935 Tharp Road, Yuba City, California.

Horrible customer service. I ordered an item online. A few days later, I received an e-mail from the manufacture stating the item was unavailable. I never received an e-mail or phone call from anyone at Lowe's informing me the item was unavailable. The manufacture told me in the e-mail to go to Lowe's to get my refund. I tried online, but was told to go into the store. I went to the local Lowe's for my refund. The customer service lady could not figure it out. She called her floor supervisor, who told me to call the 1800 line to have them assist me. I asked to speak to the Store Manager...Shaun spoke to me. Basically, told me the same thing. I need to call the 1800 line and have them assist me. First of all, I was a customer of Lowe's. I don't understand why I could not get my money back. I am out the time I waited to get a product that Lowe's can not provide. Now, I am running into a hassle getting my $23 back. By the way, I called the 1800 line. The lady I spoke to was extremely surprised the store employees could not handle the refund in the store. They need a new Store Manager and employee training. I'll never go there again....too bad.